Customer relationships are about more than just providing a product or service. It’s also important to focus on customer engagement by building relationships through positive interactions. Why Is Customer Engagement Important? Customer engagement is the process of... Read »
What’s the difference between managing and leading when you’re the owner of a small business? And is there a “right” percentage of time you should spend in each? People sometimes equate managing and leading as the same thing. While there’s overlap, there are distinct... Read »
Your business has a culture, but is it the one you want?Having a strong company culture is essential for any successful business. It impacts how your team feels about their work and affects your organization’s overall performance. But is organizational culture... Read »
Is your leadership team apprehensive when it comes to navigating difficult conversations in the workplace? They’re not alone.Read on to get tips for managers talking to employees during candid conversations. What’s Considered a Candid Conversation in the Workplace?... Read »
Are people coming to you constantly throughout the day? No time to work ON the business instead of IN it? Way too many e-messages and texts between you and your team? Do you feel like the hub of a bicycle wheel with every employee a spoke that has to go through you to... Read »
